Reading offline and in airplane mode
Each downloaded issue is cached to your device to read at your leisure. To read offline or in airplane mode, please first download the issue (and if desired, the audio) over a strong internet connection.
Deleting an issue (and audio)
To delete an issue from your library:
- Locate the issue you want to delete
- Touch and hold on the cover until the pop-up box appears
- Select which parts you want to delete
Resetting/force closing the app
To force close the app:
- Go to your device Settings
- Tap Applications
- Tap Manage applications
- Tap The Economist
- Tap Force stop under Controls (you may need to do this more than once to fully close the app)
Logging in and out of the app
To log in or out:
- On the Library screen, press the menu icon in the top right hand corner
- Tap Account on the menu
- Tap Log in/log out with Economist.com account and follow the on-screen instructions
Please note: logging out will delete all stored content. All deleted content can be re-downloaded if you are an existing subscriber
Checking your device date and time
To check that your device date and time are correct:
- Tap your device Settings
- Tap Date and time (turn off Set date and time automatically)
- Set Date and time
Ensuring you see each week’s issue
If you cannot see the latest issue:
- Use the device Back key to exit the app, then re-launch The Economist app
- Ensure the date and time are correct on your device
- Ensure you have a strong 3G or WiFi connection (test by loading a webpage in your browser)
- Restart the app using force close
Troubleshooting
Please watch this space for updated fixes for any technical problems with the apps.
New issue does not appear
If your new issue has not appeared by publishing time, please use the device Back key to exit the app, then re-launch The Economist app. If the new issue still does not appear, please try the steps to “Ensure you see each week’s issue” (above). If you are still experiencing problems, please contact customer service (below).
Contact customer service
When contacting us, to help us serve you better, please include: your device type, your subscription status, and specifics about the problem you are experiencing.
Digital subscriber service centres
- North America: +1 800 456 6086; americas@digital.economist.com
- UK, Europe, Africa & Middle East: +44 845 120 0983; emea@digital.economist.com
- Latin America & Mexico: +1 636 449 5702; americas@digital.economist.com
- Asia Pacific: +44 845 120 0983; asia@digital.economist.com